Help & Support

The morning of your birthday (Pacific time), by email, from every club you've joined. Six months later there's a half-birthday surprise too. Add the yearly reminder from your Birthday HQ so it never sneaks past you.

Open the gift email, tap the cupcake, and follow the steps — if the club asks for a bill photo you snap your check, then hand your phone to a team member who enters their PIN. That's it; the screen stamps REDEEMED with a live clock.

Go to birthdaysprinkle.com/me. If you set a password, sign straight in. If not, tap “email me my link” — your HQ link is also in every email we've sent you.

On /me, use “email me my link” — the link opens your HQ where you can set a new password. The emailed link always works, password or not.

Yes 📲 When you join, check the “text me my gift” box and add your mobile number. On the morning of your birthday your gift arrives as a text as well as an email — so it lands the second it drops instead of getting buried. Texting is always optional and opt-in; standard message & data rates may apply.

Texts: reply STOPto any message and you're opted out instantly and for good (reply START to come back). Emails: every one has a one-click unsubscribe that stops all clubs at once, or use this page. You can delete your account and every trace of your data yourself from the bottom of your Birthday HQ. Details in Terms & Privacy.

Free, no birth year, no payment info, ever. The businesses pay us a subscription to run their clubs — you're the guest of honor, not the product. Only clubs you join see your info; it's never sold or shared.

Sign in at birthdaysprinkle.com/biz with the email and password from setup. Forgot the password? The reset link on that page emails you a new-password form.

Everything happens on the guest's phone: they open their gift, snap the bill if you require it, and hand the phone over. Your staff types your 4-digit PIN — shown in your dashboard Settings — and the gift stamps REDEEMED. No app, no hardware.

Everything, for 60 days, no card required. Pick a plan whenever you like — your card is only charged after the trial ends, and cancelling before then means you're never charged at all.

Three tools on your dashboard: print your QR cards and put them on tables (Grow your club), invite your existing customer list (one-time consent-safe invitations), and set a referral treat so members recruit their friends for you.

Yes — the “Email your members” card sends to your whole list or segments (recent visitors, lapsed, birthdays this month, hand-picked guests), with an AI copywriter if you want one, and open/click results after each send.

Yes — texting is built in and on by default for members who opt in. When someone joins your club they can check “text me my gift” and add a mobile number; on their birthday the same gift that emails also goes out as a branded text. It's the channel people actually read in minutes. Consent is explicit and timestamped, STOP/HELP are handled automatically, and everything is built to TCPA/CTIA rules — so you get the reach without the legal homework.

Only what you give away, redeemed in person with a purchase — you set the offer, the validity window, and an optional monthly cap. Your dashboard tracks the revenue each redeemed party brings in, so you can see the trade plainly.